Frequently Asked Questions
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Trouble with Personalizing Order
Ordering and Shipping
Personalized Coffee Mugs
Q. I can't find the year item that I want, do you sell this year?
A. Chances are we do sell the year that you are looking for, please use the search function on our shop and see what comes up. If you still cannot find it please contact us and we can let you know if we create that year or not.
Q. Where are you located?
A. We are located in Elkhorn, Wisconsin. You can find out more about us by checking out our "About us" page.
Q. This is a gift for someone, do you do any gift wrapping or gift notes?
A. We do not provide gift wrapping, but we can include a gift note with your order. When placing your order there is a section where you can give special instructions to the seller. If you would like a gift note please say so in the special instructions and include the message that you would like on the note. If you ask to include a gift note we will also remove the receipt from the box.
Q. My mug or framed print order hasn't shown up, what do I do?
A. Every physical item that we ship out within the United States has a USPS tracking number that you should receive in an e-mail. Please first check the tracking number. Sometimes boxes will be left at an office or specific package holding area if you or the recipient lives in a large complex or building. If you have checked all of these and your package seems lost please contact us directly and we will try our best to solve the problem. You can also contact your local Post Office directly to have them check on the tracking number.
Q. My PDF or JPEG digital print order hasn't shown up, what do I do?
A. Please contact us first, it is very rare that we lose, forget, or do not send out a completed order. Chances are that we have completed the order and have already sent it or are working on creating it. If there is a delay or issue with completing an order we will try to contact the customer directly via e-mail. Sometimes e-mails get lost, go into spam folders, or are accidentally deleted, e-mail addresses are misspelled or inboxes are full and there is nothing we can do about it. If you suspect there is an issue with your order or something has been delayed, please reach out to us and we will try our best to fix the situation as quickly as possible or give you an update on the status of your order.
Trouble with Personalizing Order
Q. I am unable to add personalization to my order / I can't see the personalization form, how do I personalize?
Q. The personalization that I wanted was not included on my print/mug/newspaper, why didn't you include it?
A. Please contact us if there is a mistake on your order or some of your personalization is missing - we can assure you it was not done on purpose and we are likely unaware that there was an issue. There may have been an error in the ordering process and the information did not come through with your order or we made a mistake and missed something. If custom information is missing from your order please contact us and let us know so that we can update your item to include the personalization. If photos were missing, you may need to try sending them to us in a new e-mail as attachments. If a correction is needed on a message, names, or a date please e-mail us with the correction needed and we will update your custom print or custom mug.
Q. What forms of payment do you accept?
A. We accept credit card payments through Shopify. We also accept PayPal and check. If you would like to pay with a check please contact us directly.
Q. Do you accept payments over the phone?
A. No, we do not accept payments over the phone. We are just a small family business and do not wish to directly handle customer's payment details which is why we use Shopify and PayPal to provide a secure shopping experience. We can also accept payment by check but ask that you please contact us first to work out the details. Please also note that if you order by check it may take extra time to process your order as we will not ship any items until the check has been received.
Q. My card was declined, why are you rejecting my order?
A. We have no control over whether or not a card is declined and usually we do not receive enough information from Shopify's payment processing service to give a specific reason. The most common reasons can be that the billing address for the card does match the billing address given at checkout, the card number, CVV or expiration date is incorrect, fraud restrictions put in place by your bank, or there are insufficient funds for payment. If this happens please contact your bank or card company directly to verify your details. They will usually be able to give you more details as to why this happened and make any necessary changes to your account to prevent future issues.
Ordering and Shipping
Q. How long does shipping take?
A. We ship all of our mugs and framed prints via USPS Priority which usually takes 2 to 3 business days for delivery. We usually ship out non-custom mugs the next business day. Custom mugs and framed prints may take a few extra days as we require customer approval of the image before we create and ship the item. Shipping may also take a few extra days around holidays as the Post Office is usually a little backed up.
Q. How much does shipping cost?
A. Depending on the weight and total price of your order we have 4 different possible shipping prices. Shipping will either be $7.95, $10.45, or $12.95. If your order total is over $55.00 and includes mugs or framed newspaper prints you have the option of selecting free shipping. All of our items are shipped via USPS Priority (2 to 3 business days for delivery). We do not charge shipping on custom digital prints as they are sent via e-mail.
Q. I need this mug right away, do you do next day shipping?
A. We do not provide next day or two-day shipping as we believe the cost is too prohibitive. We have offered it in the past to customers and still had the items show up late, so we no longer offer that service. If you wish to purchase one of our mugs or framed prints we advise that you do so at least a week in advance of when you need the item.
Personalized Coffee Mugs
Q. How will I know what my personalized mug will look like?
A. After receiving your order and the custom information for your mug we create an example image of what your mug will look like and send that to you via e-mail for approval. We do not create custom mugs without first receiving customer approval on the image we have created.
Newspaper Prints / Personalized Prints
Q. I'm not from the U.S. can you make my newspaper specific to a different country?
A. We are a U.S. based company so most of the information we use on the newspaper prints is U.S. based. We do try to incorporate a mix of world news as well, but we cannot make a newspaper print specific to a different country or region or guarantee that the print we create will have information about any specific country.
Q. I don't have any of my own photos, what will you use instead?
A. If a customer does not have their own photos we will use some of our own stock images. These images feature items that might have been for sale in the year chosen, such as toys, clothes, cars, electronics, furniture, appliances, etc.
Q. Where's my print, I thought it would come in the mail?
A. Unless you have ordered a framed print, all prints will be delivered as digital files (PDFs or JPEGs) via e-mail.
Q. I just placed an order for a custom print, when will I receive it?
A. Once we receive an order and the information needed to complete it, it usually takes us 24 to 48 hours to create the custom print. When it is completed we will send it to you as a digital file via e-mail. If you have not received your custom print within 24 to 48 hours after placing your order, please contact us directly using our contact form and we will get back to you as soon as possible. We also advise that you check your e-mail's spam folder in case it has gone into spam. If you are using a tablet or phone to check, sometimes it is better to use a traditional computer or laptop as the file sizes are quite large and many handheld devices are unable to open the images.
Q. When will my framed newspaper arrive?
A. If you have ordered a framed newspaper, within 24 to 48 hours we will e-mail you an image of your custom newspaper to approve prior to printing, framing, and shipping your order. This ensures you know what your print will look like and gives you a chance to check for any mistakes or issues with the newspaper. After receiving the customer's approval, we will print your newspaper onto parchment paper, frame it, and ship it to the address provided with the order. We ship using USPS Priority which usually takes 2 to 3 business days for delivery.
Q. I want to print this at home, what are the dimensions and do you have any suggestions?
A. All of our prints are formatted to fit a standard size sheet of paper (8.5 x 11 inches) in either Portrait Mode (Newspapers) or Landscape Mode (Personalized Year In History Prints, Anniversary Prints and all Digital Downloads). If you are printing at home, they look great printed onto a heavy parchment paper in an ivory or gray tone and displayed in a document frame. For the framed prints that we sell ourselves we use Southworth 24 Lb Parchment Paper in the color Ivory and we frame them in a black document from from IKEA (Model - FISKBO).
Q. I have photos to include, should I crop them or edit them in any way?
A. You can if you would like, but we can also do that for you. We have a lot of different editing software that we use and often prefer to crop and resize images ourselves so that we can fit them onto the print. We also have the ability to do some minor fixes on photos such as color correcting and removing small scratches/folds or imperfections.
Q. Why do you need this all of this information for customization?
A. We use the information to fill in the blanks when customizing your Newspaper or Year In History Print or Anniversary Print. If you do not have all of the information we ask for, or do not want to include it all, that is fine too. We can create a more general print.
Q. How do I get my print?
A. After you place your order you will have the option to download the file from the order confirmation screen. You will also receive an e-mail from our shop with the link to the download.
Q. There is a mistake on this print, what do I do?
A. Please contact us, we will fix the issue and send you a new updated version of the print you have ordered.
Q. I don't need this print any more, will you give me a refund?
A. Unfortunately we cannot refund digital download prints as we no longer have control over use of the file associated with the order. We try to sell them at a relatively low price point and if you are unsure about purchasing one please take your time to think about it as we do not refund those particular items. We also have detailed example images for each print that you can review prior to purchasing so that you know what type of item you are receiving.